Privacy Policy

Effective Date: August 1st 2026

Privacy Policy

Shuswap Tech Solutions ("Shuswap Tech Solutions", "we", "our", or "us") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, use our services, or communicate with us.

By using our website or services, you agree to the practices described in this Privacy Policy.

Information Collection And Use

Depending on how you interact with us, we may collect the following information:

Information We Collect

Personal Information

This may include:

Name
Email address
Telephone number
Mailing or billing address
Device information provided for repair or support
Any information you voluntarily provide when contacting us

Technical Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Pages visited
Date and time of your visit
Referring websit
Website usage statistics

Cookies

Our website may use cookies and similar technologies to improve functionality, remember preferences, analyze website traffic, and enhance your browsing experience.

Most web browsers allow you to disable cookies; however, some website features may not function correctly if cookies are disabled.

How We Use Your Information

We may use your information to:
Provide repair and technical support services
Process appointments and service requests
Respond to inquiries
Contact you regarding repairs or estimates
Improve our website and customer experience
Maintain internal business records
Comply with legal obligations
Protect against fraud or unauthorized activity

We do not sell your personal information.

Sharing Your Information

We may share personal information only when necessary:

With service providers who assist us in operating our business
When required by law or legal process
To protect the rights, safety, or property of Shuswap Tech Solutions, our customers, or others
During a business transaction such as a merger or sale, where permitted by law

We require service providers to protect personal information and use it only for the services they perform for us.

Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Although we work to protect your information, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

Device Data

Devices submitted for repair may contain personal files, photographs, contacts, passwords, or other confidential information.

Customers are responsible for backing up their data before service whenever possible.

Shuswap Tech Solutions is not responsible for the loss of data that may occur during diagnosis or repair.

Our technicians access customer information only when reasonably necessary to perform requested services.

Third-Party Services

Our website may use third-party services such as website hosting, analytics, payment processing, booking systems, or other business tools.

These providers may collect information in accordance with their own privacy policies.

Google Analytics

If enabled, our website may use Google Analytics to better understand website traffic and improve our services.

Google Analytics collects anonymous information regarding website usage. You can learn more about Google's privacy practices by visiting:

https://policies.google.com/privacy

External Websites

Our website may contain links to other websites.

We are not responsible for the privacy practices or content of third-party websites and encourage users to review their privacy policies before providing personal information.

Children's Privacy

Our services are not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that such information has been collected without appropriate consent, we will take reasonable steps to delete it.

Retention of Information

We retain personal information only for as long as reasonably necessary to provide services, meet legal requirements, resolve disputes, or enforce our agreements.