Terms & Conditions

Work Authorization and Service Waiver

All customers requesting a technician agree to the following conditions:

I authorize Shuswap Tech Solutions to perform repair work on my iOS® Device. I understand that the Shuswap Tech Solutions repair specialists have been trained to perform iOS® device repairs, but Shuswap Tech Solutions and its affiliates are not an Authorized Service Provider (ASP) of Apple Inc., and are in no way affiliated with Apple Inc. Further, I agree to release, indemnify, and hold Shuswap Tech Solutions from liability for any claims or damages of any kind or description that may arise from any device repair work performed on my iPhone, iPad, or iPod, unless it is caused by severe negligence of Shuswap Tech Solutions, or its agent.

I understand that Shuswap Tech Solutions has no liability for any data loss, which may occur as a result of work done on my device. I also understand that I have the option to, and I am responsible for backing up the device before allowing Shuswap Tech Solutions to work on my device in the event of any data loss and hardware or software failure.

I understand that repairs or technical support rendered by Shuswap Tech Solutions may void manufacturer warranties for this device. Shuswap Tech Solutions and its affiliates do not assume any liability or warranty in the event that the manufacturer warranties are voided but may, at its sole discretion, offer its own warranty on the parts and/or services performed.

I further understand that it is my responsibility to inform Shuswap Tech Solutions accurately with regard to the model description and condition of my device, as well as whether any modifications or repairs have previously been attempted or completed. An Shuswap Tech Solutions repair specialist will perform a check-in diagnosis of my device to evaluate its condition. If the device arrives at Shuswap Tech Solutions in noticeably different condition than previously described, I acknowledge that additional charges may apply. I understand that an Shuswap Tech Solutions repair specialist will contact me to discuss the discrepancies and potential additional costs.

As the customer, I recognize that the careful shipping of my device to Shuswap Tech Solutions is my responsibility. If the product arrives with further damage, or is lost in transit, I bear full responsibility for that risk of loss as the shipper.

If any device should be lost or damaged further than the condition it was released to Shuswap Tech Solutions in, Shuswap Tech Solutions' liability will be limited to the cost of repair or replacement of the device in its condition at the time of transfer to Shuswap Tech Solutions based on current fair market value. Shuswap Tech Solutions' liability for damages from any cause when it comes to repairing your product is limited to the cost of the repair service or a comparable replacement device. Shuswap Tech Solutions and its affiliates have no liability whatsoever for indirect or consequential damages resulting from a repair or repair attempt, including any lost or damaged data, software, or lost profits or revenue of the customer.