Terms & Conditions

Work Authorization & Service Agreement

By requesting repair or technical services from Shuswap Tech Solutions, you acknowledge and agree to the following terms:

Authorization for Service

I authorize Shuswap Tech Solutions to inspect, diagnose, repair, service, or otherwise work on my electronic device. This authorization includes the installation or replacement of parts and any testing necessary to complete the requested service.

Shuswap Tech Solutions is an independent repair business. Unless specifically stated otherwise, we are not affiliated with, endorsed by, or authorized by the manufacturer of your device or any third-party brand.

Data Responsibility

I understand that repairs may involve the risk of data loss, corruption, or software issues. I acknowledge that it is my responsibility to back up all important data before service begins.

Shuswap Tech Solutions is not responsible for the loss of data, software, passwords, applications, contacts, photos, or any other information stored on the device.

Manufacturer Warranty

I understand that repairs performed by an independent repair provider may affect any existing manufacturer warranty or extended warranty on my device.

Shuswap Tech Solutions does not assume responsibility for any manufacturer warranty that may be affected by repair services. Any warranty offered by Shuswap Tech Solutions applies only to the specific parts installed and/or services performed, in accordance with our published warranty policy.

Device Condition

I confirm that I have accurately described the make, model, condition, and any known issues with my device, including any previous repairs, modifications, or liquid or physical damage.

Shuswap Tech Solutions will perform an initial inspection upon receiving the device. If additional issues are discovered or the device differs significantly from its described condition, I understand that additional repair charges may apply. No additional work will be performed without customer approval.

Customer Property

I understand that it is my responsibility to remove SIM cards, memory cards, accessories, and other removable items unless they are required for diagnosis or repair.

Shuswap Tech Solutions is not responsible for personal items left with the device unless specifically documented during check-in.

Shipping

If I choose to ship my device to Shuswap Tech Solutions, I understand that I am responsible for securely packaging the device and selecting an appropriate shipping method. The customer assumes all risk for loss or damage during shipping until the device has been received by Shuswap Tech Solutions.

Limitation of Liability

While every reasonable effort will be made to complete repairs safely and professionally, electronic devices can contain hidden defects or previously existing damage that may affect the repair process or repair outcome.

Shuswap Tech Solutions shall not be liable for failures caused by pre-existing conditions, manufacturer defects, prior repair attempts, or circumstances beyond our reasonable control.

If damage occurs as a direct result of our repair services, our liability shall be limited, at our option, to:

• Repairing the device;

• Replacing the device with a comparable device of similar age, condition, and fair market value; or

• Refunding the amount paid for the repair service.

To the maximum extent permitted by applicable law, Shuswap Tech Solutions shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including but not limited to loss of data, loss of business, loss of revenue, loss of profits, or loss of use of the device.